Refund policy

(Strict: All Sales Final / EU & UK Compliant)

1. General Return Policy: All Sales Final

IMPORTANT: All sales are final. We do not accept returns, exchanges, or cancellations for customer convenience, including but not limited to "change of mind," "sizing issues," or "ordering the wrong item." Please review the product descriptions, size charts, and photos carefully before making a purchase.

2. Damages and Issues (Defective Items)

We inspect all items before shipping. However, if you receive a defective, damaged, or incorrect item, please contact us immediately so we can evaluate the issue and make it right.

  • Reporting Period: You must contact us within 7 days of receiving your order.
  • How to Report: Email us at support@torchtorch.jp with your Order Number and Clear Photos of the defect or damage.
  • Resolution: If the defect is verified, we will offer a replacement or a full refund. In this specific case, we will cover the return shipping costs or arrange a refund without requiring a return.

3. European Union & United Kingdom: 14-Day Right of Withdrawal

Notwithstanding the above, if merchandise is being shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

Conditions for EU/UK Returns:

  • You must request a return within 14 days of receiving the item by contacting support@torchtorch.jp.
  • The item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
  • Return Shipping Costs: You (the buyer) are responsible for paying the shipping costs for returning your item to Japan.
  • Shipping Method: You must use a trackable shipping service (e.g., DHL, FedEx, or tracked post). We cannot guarantee that we will receive your returned item.
  • Customs Declaration: You must mark the package clearly as "RETURNED GOODS" with "NO COMMERCIAL VALUE" on the customs form. If you fail to do so and customs duties are charged to us upon receipt in Japan, those fees will be deducted from your refund amount.
  • Note on Taxes and Duties: Any import duties, taxes, or brokerage fees paid at the time of delivery are non-refundable by TORCH TORCH.

4. Refunds

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Information:

TORCH TORCH
support@torchtorch.jp
R7 Bldg., 4-29-5 Koenji-minami, Suginami-ku
Tokyo 166-0003, Japan